Question 1

How do I rent something?

Accepted Answer

Add items to your Wish List, pick your event date, and send us your request. It takes about two minutes and doesn't cost anything. Deborah confirms availability personally and follows up by email or phone.

Question 2

Is sending a request the same as booking?

Accepted Answer

Not quite: a request holds nothing until we confirm. Once Deborah confirms your date and items, she'll send a secure invoice by email, and paying the deposit locks in your booking.

Question 3

How do I pay?

Accepted Answer

After your request is confirmed, you'll receive a secure invoice by email through Stripe. Credit and debit cards are accepted. The deposit is due to hold your booking, and the rest is due by the date shown on your invoice.

Question 4

How fast will I hear back?

Accepted Answer

Deborah returns messages on weekdays between 9am and 2pm, so you'll typically hear back within one business day.

Question 5

What is your cancellation policy?

Accepted Answer

Cancel 7 or more calendar days before your pickup date and everything you have paid, deposit included, is refunded in full within 3 business days. Cancel 6 or fewer days out and it becomes a raincheck good for one year from the date you cancel. A raincheck applies to any future rental with us, so a change of plans doesn't cost you what you've paid. Tell us as early as you can and we'll work with you.

Question 6

Do I have to sign an agreement every time I rent?

Accepted Answer

No, one signature covers you. Our rental agreement stays in effect for 365 days and applies to all your rentals during that year.

Question 7

Will I be charged sales tax?

Accepted Answer

Applicable taxes and any fees are disclosed on your invoice before you pay. No surprises.

Question 8

How does the deposit work?

Accepted Answer

A 30% deposit paid by credit or debit card holds your event date, and it goes toward your booking total rather than sitting on the side. If you cancel, how much comes back depends on timing: see our cancellation policy for details. The equipment itself is covered by a separate card hold, not by your deposit.

Question 9

Why do you put a hold on my card?

Accepted Answer

Before we release your equipment, we run a card authorization covering its replacement cost and any cleaning fees. It is a hold, not a charge: nothing is billed unless equipment comes back dirty, damaged, or not at all. The hold is released once everything is returned clean and damage free. It's how a small business can rent nice things at fair prices without building "breakage" into everyone's cost.

Question 10

What happens if something gets damaged or lost?

Accepted Answer

Repair or replacement costs are charged to the card on file, and you'll receive an itemized invoice. Charges are processed within 5 business days of the equipment's return.

Question 11

What if equipment arrives damaged or something's wrong?

Accepted Answer

Tell us immediately when you receive it. Equipment is inspected before it goes out, and reporting an issue right away means you're never on the hook for something that wasn't your fault.

Question 12

Do I need to clean everything before I return it?

Accepted Answer

Please return everything in the same condition you received it: clean and free of debris. That includes emptying and wiping down concession machines' serving areas. Items returned dirty may incur a cleaning fee, and the card hold stays in place until everything checks out.

Question 13

Where do I pick up?

Accepted Answer

You'll pick up and return your gear at a time and place we arrange with you when Deborah confirms your booking. We're based in Roaring River and serve Wilkes, Surry & Yadkin counties.

Question 14

Can someone else pick up for me?

Accepted Answer

Yes, as long as you let us know ahead of time who's coming. Whoever collects the equipment needs to show a photo ID at pickup. The person who signed the rental agreement stays responsible for the equipment either way.

Question 15

Do the concession machines come with supplies?

Accepted Answer

Yes. The popcorn machine includes kernels and serving bags, and the cotton candy machine includes sugar floss and cones, enough to serve a full party.

Question 16

What if I need the equipment longer than planned?

Accepted Answer

Contact us before your return time. Unreturned equipment accrues a late fee of $50 per day, and after 3 days past the return date, the full replacement cost is charged. A quick call saves everyone money.

Question 17

Can I move the equipment somewhere else during my rental?

Accepted Answer

No. Equipment stays at the agreed event location and can't be moved, loaned, or re-rented without our written consent.

Question 18

What about kids using the equipment?

Accepted Answer

We love kid parties! We just ask that a responsible adult supervises minors around the equipment at all times. Without that supervision, you're liable for any damage or injury that follows.

Question 19

What if bad weather hits my event?

Accepted Answer

You have options. If you can move the party indoors, tell us prior to pickup and we'll swap any yard game for any two board games from our selection at no extra cost. If you need to call the event off, our cancellation policy applies. Cancel 7 or more calendar days before your pickup date and everything you have paid, deposit included, is refunded in full within 3 business days. Cancel 6 or fewer days out and it becomes a raincheck good for one year from the date you cancel. Reach out as early as you can and we'll work with you.

Question 20

Can I read the rental agreement before booking?

Accepted Answer

Absolutely. The full agreement is published on our site with a plain-English summary. We'd rather you read it twice than be surprised once.

Question 21

I'm booking for a business, church, or organization. Anything different?

Accepted Answer

The person signing just needs authority to sign on the organization's behalf; the organization itself is then the renter under the agreement.

Question 22

Will you use photos of my event?

Accepted Answer

The agreement lets us use photos or video from rentals in our marketing. But if you'd rather we didn't, just tell us in writing and we won't.

Frequently asked questions

Requesting & Payment

Deposits, Card Holds & Damage

Pickup, Returns & Your Event

The Agreement