Our rental agreement, in plain English
Every rental is covered by one simple agreement: sign it once and it covers you for a full year. Here's a summary of what it says, and the complete document is right below if you'd like to read every word. (We hope you do.)
Your deposit
A 30% deposit paid by credit or debit card holds your event date and is applied to your booking total. The balance is due by the date on your invoice.
Full details: Section 9
Cancelling
Cancel 7 or more calendar days before your pickup date and everything you have paid, deposit included, is refunded in full within 3 business days. Cancel 6 or fewer days out and it becomes a raincheck good for one year from the date you cancel.
Full details: Section 9
The card hold
Before we release your equipment, we run a card authorization covering its replacement cost and any cleaning fees. It is a hold, not a charge: nothing is billed unless equipment comes back dirty, damaged, or not at all. The hold is released once everything is returned clean and damage free.
Full details: Section 8
Returning late
$50/day late fee; 3+ days late is treated as unreturned and billed at replacement cost.
Full details: Section 2
Taking care of the gear
Use it as intended, keep it at the event address, supervise kids around it, return it clean.
Full details: Sections 6 & 7
If something breaks
Repair or replacement billed to the card on file with an itemized invoice within 5 business days. Report pre-existing issues immediately at pickup.
Full details: Sections 7 & 5
This summary is provided for convenience. The signed rental agreement is the complete and binding document.